Returns & Exchanges
At Ooni, we stand by the quality of our pizza ovens and accessories with a 60-day return policy for unused items in their original packaging. We want to ensure you are completely satisfied with your outdoor cooking experience and offer a streamlined process for all domestic returns.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Pack Your Oven
Securely place the item in its original box with all manuals and components to ensure it arrives safely at our warehouse.
Receive Your Refund
After our team inspects the returned goods, we will issue a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing