Frequently Asked Questions
Everything you need to know about bringing the ultimate pizza experience to your backyard.
What is the standard shipping timeframe for Ooni ovens?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental US.
Can I return my oven if I change my mind?
Yes, we offer a 60-day return policy. Products must be returned in their original packaging and in like-new condition to be eligible for a full refund.
What kind of fuel do Ooni ovens use?
We offer a variety of models that run on wood pellets, charcoal, lump wood, or propane gas. Our multi-fuel models give you the flexibility to switch between gas and wood.
Does my Ooni oven come with a warranty?
All Ooni ovens come with a standard 1-year warranty, which can be extended to 3 years for free when you register your product on our website.
How do I clean the cordierite stone baking board?
Once the oven has cooled completely, flip the stone before your next cook. The high heat of the oven will burn off any remaining food residue. Never use water or soap on the stone.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm for qualifying purchases.